Click to copy https://computerworld.com.br/2020/07/09/falhas-fazem-dinheiro-de-usuarios-de-nubank-e-picpay-sumir/
Nubank became a trend topic in social networks due to complaints about the “disappearance” of money from the accounts of users of the startup account service this week. In addition to the strange movement, some users also complained about the service provided by the Brazilian fintech.
The case happened last Tuesday (7) and according to fintech itself, there was a problem communicating with the Caixa Econômica Federal system.
According to the startup, Caixa reported that “some slips had been credited with extra amounts and that it would be necessary to return these amounts”. However, upon noticing inconsistencies, the company suspended the chargeback and returned the money to account holders.
Due to the confusion, Nubank issued an apology for the chargebacks on customer accounts. According to Estadão, Caixa Econômica Federal still does not know the source of the problem, but it may be linked to the payment of emergency aid, established after the start of the pandemic.
Check the statement posted by the bank on its Twitter page:
We want to start this thread the way we have always been with our customers: transparent. So we came here to say that yes, everything is fine with your account and with Nubank too. (1/5) pic.twitter.com/rvKWshRWHf
– Nubank (@nubank) July 8, 2020
Problems with emergency assistance
Another problem involving cash transactions in digital wallets would have impacted around 34 thousand transactions carried out by Caixa. Service customers like PicPay also reported the “disappearance” of money.
Some users of the bank’s digital savings, which is handled through the Caixa Tem application, pointed out difficulties when transferring the amounts. In this second case, what would have happened would be a “timeout”, which is when a transaction takes longer than normal to be approved. Thus, the issuer (Caixa) should cancel the operation, returning the funds to the original account.
As the transaction was not completed in time, some account holders were left with the impression that the money was gone.
In a note sent to Folha de S. Paulo, Caixa Econômica Federal informs that there were no flaws in the systems and that more than 1.6 million transactions were processed with the virtual debit card and that it processed 6 billion slips without incident.
The report contacted Caixa for more information on the matter and should update the material as soon as it returns.